Refund and Returns Policy

Last Updated: July 30, 2026

At Bahumathi Gifts, customer satisfaction is our priority. As we specialize in personalized and customized gifts, every product is carefully crafted based on your unique requirements. Please read our Refund & Returns Policy before placing an order.

1. Customized Products

Most of our products are personalized with names, photos, messages, or custom designs. Because these products are made specifically for you, they cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.

2. Eligible for Return or Replacement

You may request a replacement or refund if:

• You received the wrong product.
• The product arrived damaged during transit.
• The product has a manufacturing defect.
• The personalized details differ from the information you submitted.
• An item is missing from your order.

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Customized or personalized products with correct personalization.
• Products damaged due to misuse or improper handling.
• Orders with incorrect personalization details submitted by the customer.
• Minor color variations caused by screen settings or printing processes.
• Products showing normal wear and tear after use.

4. Return Request Timeline

If your order is eligible for a return or replacement, you must contact us within 48 hours of delivery.

Please include:

• Order Number
• Clear photos or videos of the product
• Photos of the outer packaging
• A brief description of the issue

Requests made after 48 hours may not be eligible for replacement or refund.

5. Replacement Process

Once your request is reviewed and approved, we will:

• Arrange a replacement for the damaged or incorrect product, or
• Offer a refund where applicable.

Replacement orders are processed as quickly as possible and shipped to your registered delivery address.

6. Refund Policy

Approved refunds will be processed using the original payment method.

Estimated processing time:

• UPI & Wallets: 2–5 business days
• Debit/Credit Cards: 5–7 business days
• Net Banking: 5–7 business days

Processing times may vary depending on your bank or payment provider.

7. Order Cancellation

Orders can only be cancelled before production begins.

Since customized products are made specifically for each customer, orders cannot be cancelled once production has started.

If you need to cancel an order, please contact us immediately after placing it.

8. Order Modifications

You may request changes to your personalization details only before production begins.

Once production has started, modifications cannot be accepted.

Please review all names, spellings, dates, uploaded photos, and customization details carefully before confirming your order.

9. Shipping Charges

Shipping charges are generally non-refundable, except when:

• The wrong product was delivered.
• The product was damaged during transit.
• The issue was caused by Bahumathi Gifts.

10. Failed Deliveries

If a delivery fails due to incorrect address details, unavailable recipient, or repeated delivery attempts, additional shipping charges may apply for re-dispatch.

Please ensure your delivery information is accurate before placing an order.

11. Quality Assurance

Every product undergoes quality inspection before dispatch to ensure:

• Accurate personalization
• Premium print quality
• Proper packaging
• Safe delivery

Our goal is to deliver every order in perfect condition.

12. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our support team.

Bahumathi Gifts

Email: bahumathi07@gmail.com

Phone: +91 77999 03000

Website: https://bahumathigifts.com